The monitoring or listening feature allows you to listen to a call in real time without interrupting, and it is available in the Pro plan. You can use this feature for different purposes such as supporting a commercial agent, verifying the quality of the calls and to monitor the work performed by the agents.
1. Open Vozy
2. In the top right, click Admin
3. In the "tools" section, select "spying" Tools > spying
4. Click in "Create Spying" and complete the information
5. Enter a group name (optional), then enter who will be the user with the monitoring power and users who will be monitored and finally, enter the code always adding an “*” at the beginning. After that, the system will identify when you require to use this feature. For exemple, if you choose “*92”, from your extension you should dial *92+ extension number which you will monitor.
* 92 + 110
Remember that from the admin panel, you can change the data entered at any time and create different monitoring groups if necessary.