How to set up a call queue?

A call queue allows you to generate a group of agents to which calls will be routed according to the availability that they are presenting. To configure it, follow these steps:

Step 1:

Log in to your Vozy account on line

Step 2:

Click on "Tools" and then click on "Queues"

Step 3:

Click on "Create Queue"

Step 4:

Enter the requested data:

• Name: The name you want to give the queue.
• Extension: Is the internal number you want to assign.
• Recording: If you want the calls from this queue to be recorded.
• Add users who are going to be in this queue, clicking on Add

Step 5:

Click on "Create queue"

Step 6:

In the same way you can edit the queues you have already created by clicking on "Edit" As well as see the users that are active in the queue at a certain moment by clicking on "Detail"