A call queue allows you to generate a group of agents to which calls will be routed according to the availability that they are presenting. To configure it, follow these steps:
Click on "Tools" and then click on "Queues"
Click on "Create Queue"
Enter the requested data:
- Name: The name you want to give the queue.
- Extension: Is the internal number you want to assign.
- Recording: If you want the calls from this queue to be recorded.
- Add users who are going to be in this queue, clicking on Add
Click on "Create queue"
In the same way you can edit the queues you have already created by clicking on "Edit" As well as see the users that are active in the queue at a certain moment by clicking on "Detail"