A call queue allows you to generate a group of agents to which calls will be routed according to the availability that they are presenting. To configure it, follow these steps:
Step 1:
Log in to your Vozy account on line
Step 2:
Click on "Tools" and then click on "Queues"
Step 3:
Click on "Create Queue"
Step 4:
Enter the requested data:
- Name: The name you want to give the queue.
- Extension: Is the internal number you want to assign.
- Recording: If you want the calls from this queue to be recorded.
- Add users who are going to be in this queue, clicking on Add
Step 5:
Click on "Create queue"
Step 6:
In the same way you can edit the queues you have already created by clicking on "Edit" As well as see the users that are active in the queue at a certain moment by clicking on "Detail"
Comments
0 comments
Article is closed for comments.