As an administrator, you can edit different fields of each user on your computer.
Step 1:
Step 2:
Select the "Team" option and several options will appear. Then click on "Users."
Step 3:
Click on the "Edit" button corresponding to the user you would like to customize.
Step 4:
Enter the following information:
- First and last name
- Email: Click on "Change user data" to enter the new email. Enter the new email and password. If you would like to send a copy to the administrator, please check the box in the bottom of the popup window. And lastly click on "Save."
- Time zone
- Role: User/ administrator type
- Language
- Extension: An internal number assigned to a user can be changed at any time. To do so, please click on "Change extension user."
- Outbound caller ID number: It is the number displayed on the user's outgoing call. The default option of the number is the main number of the company.
- Inbound Call Recording: Check the box if you would like to record the incoming calls.
Step 5:
Call Forwarding Options: Click on "View."
- Enter the phone number(s) to which you would like to forward the calls when the extension cannot be answered.
- Select whether you would like to have the phone rang sequentially or simultaneously.
- Sequentially (one after another): Dials to the extension number first, and then the registered numbers will ring after that.
- Simultaneously (all at the same time): Both the extension and the registered number(s) ring at the same time.
- Determine the length of time you would like to have the each phone rang. The parameter of this option is in seconds, and each ring of the phone is approximately 5 seconds.
- Last destination: The final action when neither the extension nor registered number(s) are answered. The options are below:
- Hang up.
- Transfer to voicemail, department, or another user.
Step 6:
Click on "Save user."
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